Nothing is extra rewarding for our Buyer Expertise staff than recognizing our prospects’ success. Annually at Cisco Dwell Melbourne, we spotlight a gaggle of modern prospects with our Cisco CX Buyer Hero Awards.
Every buyer who receives an award has demonstrated excellence of their class. Each was chosen from a bunch of nominations obtained throughout varied industries throughout the APJC area. For sure, these awards are aggressive. I’m honored to showcase this yr’s winners, please be a part of me in congratulating them!
World Class Cybersecurity: East Japan Railway Firm
This award is offered to a buyer who has partnered with Cisco Providers to efficiently strengthen its safety and proactively defend and defend its IT infrastructure. The winner is East Japan Railway Firm, which wants to guard a number of programs together with station workers terminals, networks, and ticketing programs. By a mix of Cisco safety merchandise and Cisco CX the corporate has skilled no outages as a result of safety points this yr. Yoshihiro Sekiguchi, Deputy Director of the Safety Countermeasures Workplace of the ICT Infrastructure Headquarters, and his staff have carried out environment friendly SOC operations with 250 billion classes and 400 billion data and lowered the time to organize reviews required by authorities ministries.
Hisashi Ishikawa of Cisco accepts the award on behalf of East Japan Railway Firm
Distinctive Innovation: Hana Financial institution
The Distinctive Innovation Award is for a Cisco buyer who achieved superb improvements by way of collaboration with Cisco CX. This yr’s winner is Hana Financial institution, who ranked primary in buyer expertise and income in 2024 whereas offering modern digital platforms to supply dependable monetary providers twelve months per yr. Kyoojin Shin, Director of Cloud Division, and his staff labored with Cisco Buyer Expertise and achieved one hundred pc of their preliminary digital transformation goals inside one yr, together with SDN conversion and knowledge middle enlargement. As well as, they succeeded in accelerating their subsequent migration venture by one full yr, all whereas automating a number of main adjustments and growing their total work effectivity by 50 p.c.
Jungsoo Park accepts the award on behalf of Hana Financial institution!
Excellent Automation: KDDI
The Excellent Automation Award goes to a buyer who partnered with Cisco CX to dramatically enhance IT operations by way of automation. The winner is Japanese telecommunications service supplier KDDI. By collaboration with Cisco buyer success, Takumi Nakamatsu, Architect of IP/MPLS Spine, and his staff at KDDI are reworking and modernizing community operations by combining generative AI and Cisco Community Providers Orchestrator (NSO). They’re additionally working to take away guide duties and simplify pre-deployment assessments with the aim of lowering complete guide duties by greater than 50 p.c.
Please be a part of us in congratulating Takumi Nakamatsu and his staff at KDDI!
Digital Transformation Luminary: Hong Kong Jockey Membership
Our Digital Transformation Luminary Award is offered to a buyer who has efficiently embraced a powerful digital transformation by way of a partnership with Cisco CX. This yr the award goes to the Hong Kong Jockey Membership, a world-class racing membership with companies together with Racing, Betting & Leisure, Membership and Charities. Dedicated to modernizing their community infrastructure with future-facing capabilities, Gary Delooze, Govt Director, IT, and his staff have partnered with Cisco to create a transformational resolution primarily based on Cisco ACI+SDWAN+SDA applied sciences. By this transformation journey, The Membership goes to have a extra scalable, safe and resilient infrastructure that may accommodate its future development, serving tens of millions of consumers and conducting billions of transactions yearly. Gary’s staff can also be collaborating with Cisco CX staff on observability options to boost the flexibility to detect and reply to incidents, safeguard the providers and improve the digital experiences of the Membership’s members and prospects.
Flora Fang, Managing Director, CX Better China, of Cisco accepts the award on behalf of Hong Kong Jockey Membership!
Operational Excellence: LG CNS
Our Operational Excellence Award goes to a buyer realizing tangible and compelling outcomes utilizing Success Tracks. This yr, that award goes to LG CNS, a frontrunner in digital transformation and digital enterprise innovation, offering providers to all kinds of corporations. LG CNS maintains “LG-Internet,” the MPLS-based spine community offering connectivity providers to all LG subsidiaries. By collaboration with Cisco CX, Younger Mi Lee, VP Head of Cloud Community Enterprise Division, and her staff present is the best high quality of community providers whereas minimizing disruption.
Hyung Guk Kim of LG CNS accepts the award
AI Trailblazer: HCLTech
The AI Trailblazer is a buyer who partnered with Cisco CX to organize its infrastructure for AI. The winner is HCLTech, a world know-how firm that gives providers and merchandise to assist companies rework digitally. Mr. Ramana SV and his International IT (GIT) staff at HCLTech had been trying to revolutionize the wi-fi infrastructure with Cisco Wi-fi Options, AI Enhanced RRM, and Wi-fi Assurance. Collectively, HCLTech, Cisco CX & Buyer Success automated the whole deployment, future-proofed the community with Wi-Fi 6E know-how, and leveraged AI-Enhanced Radio Useful resource Administration (RRM) and AI Ops to optimize wi-fi configurations. Now, HCLTech has seamless Wi-Fi protection throughout a number of Campuses / services, with an enormous efficiency enhance, and a big discount in implementation time, setting new benchmarks for consumer expertise with strengthened safety. Be part of me in congratulating HCLTech, GIT Staff on profitable this yr’s AI Trailblazer Award!
Harish Kelath accepts the award on behalf of HCLTech
Trade Accelerator: Niterra
This award goes to a buyer that’s main innovation in its business. The winner is Niterra, a significant producer of automotive ignition components and automobile digital elements. Niterra wished to modernize its infrastructure to have the ability to reply to quickly altering enterprise wants and to guard factories from the rising risk of cyber assaults. Kazuyuki Kimura and his staff at Niterra, along with Cisco CX, have accomplished a Cyber Imaginative and prescient Evaluation to develop a extra superior, versatile and safe Operational Expertise (OT) infrastructure. IT and OT are more and more separated and they’re shifting towards a brand new IT infrastructure with visibility and optimum safety risk safety.
Itaru Urikura, Cisco Buyer Supply Safety Architect, accepts the award on behalf of Niterra
CX Buyer Hero of the 12 months Award: Coles
This pinnacle CX award goes to the client who has achieved the strongest total enterprise outcomes by way of collaboration with Cisco CX. The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,800 stores throughout Australia. Hong-Sin Lim and his staff partnered with Cisco CX to enhance and optimize community operations at Coles, tremendously enhancing staff members’ expertise, lowering time to resolve points, and lowering threat to key functions within the supermarkets. Key outcomes embrace:
- 99% community uptime in LAN and WAN environments over the previous yr enabling an “At all times on and Safe” community for grocery store shops
- Simplified monitoring and baselines of grocery store shops
- 50% improved decision time with HTEC staff as a result of give attention to important points
- 300% enchancment in time to triage perceived wi-fi points and allocate points to acceptable staff
- Automation of software program improve is anticipated to considerably scale back time for OS improve, enhancing productiveness and releasing up worker time for extra modern initiatives
- Proactive monitoring utilizing a single dashboard helps to rapidly determine points and has lowered time to remediate by greater than 50%
Please be a part of us in congratulating Hong-Sin Lim and his staff at Coles!
Discover our Cisco CX Superheroes As we speak
To be taught extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco providers prospects are reworking and innovating to drive affect of their organizations and the world over.
See a few of our most up-to-date tales right here:
- NYC Well being + Hospitals – Setting new requirements in america’ largest municipal well being care supply system.
- Workday – Enhancing consistency, safety, and sooner deployments with automation
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
If you wish to share your buyer story, join with us at [email protected]. We’d love to listen to from you! Keep tuned for extra CX updates!
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